About Our Team
Pam Smartt, CEO and REALTOR®
I have lived in the New Braunfels/San Antonio area for over fifty years. With a strong faith and supportive family, I am dedicated to giving back to my community, both personally & professionally. Outside of real estate, I devote much of my time to activities supporting education and the schools in our area. I have been involved with the New Braunfels ISD Education Foundation since 2009 and currently serve on the NBISD DEIC Committee.
I currently serve on the Four Rivers Association of Realtors (FRAR) Scholarship Committee and am the committee liaison for Women’s Council of Realtors Hill Country Chapter’s Strategic Partners. I have previously served on the FRAR Board of Directors, the FRAR Governmental Affairs Committee, the FRAR Texas Real Estate Political Action Committee and the Keller Williams Heritage Associate Leadership Council. I am blessed to have been a multi-million dollar producer since 2005 and have been recognized as a top producer by the San Antonio Business Journal. I have been honored to receive the following awards: FRAR Realtor of the Year, Herald-Zeitung Readers Choice as Realtor of the Year, San Antonio Platinum Top 50, WCR Hill Country Chapter’ Entrepreneur of the Year and FRAR Comal County Positive Impact award.
I bring experience in residential, farm and ranch, and commercial real estate. I am thankful each day for the opportunity to serve others in a profession that allows me to meet amazing people and to help make their dreams of home ownership come true.
Amy Nelson, Director of Transactions and REALTOR®
I am originally from the small town of Groveton, TX, located in the heart of Deep East Texas. I moved to the area in 2010 and worked in the Oil and Gas industry for about 6 years before deciding I needed a change of pace. I began taking my Real Estate courses and found my home with The Smartt Team.
I joined the Team in April of 2016 and worked as the Transaction Coordinator while obtaining my real estate license in 2017. Being in that position for over 6 years I learned so much about real estate and how The Smartt Team strives to serve our clients. In July of 2022 I accepted the position as Team Leader and COO of the Team. I work closely everyday with our agents to help them grow and achieve their goals. We are dedicated to providing the best service that makes you feel like family.
When I’m not working with the Team I’m enjoying time with my husband, daughters and grandsons. We love to travel to the Colorado mountains and hit the Texas coast to go fishing.
Paula Durocher, REALTOR®
I have been in Real Estate for 12 years now. I got into Real Estate to help individuals and families reach their goals and dreams of buying and selling their homes. The Real Estate process can be very overwhelming, and I pride myself on helping clients understand the process every step of the way.
My husband and I of 23 years have two children, and we live in Schertz, a small town located between San Antonio and New Braunfels. My children are the pride and joy of my life! My son is a Junior at Texas State University. His major is Wildlife Biology. When not at school you can find him fishing and Bouldering. My daughter headed off to Texas A&M University in July. She will be majoring in Animal Science with the goal of becoming a large animal Veterinarian. She is currently doing an internship at a local veterinary hospital.
I graduated from Southwest Texas State University and taught elementary school for 15 years in San Antonio before going into Real Estate. I joined Pam Smartt in 2010 and together we formed The Smartt Team, Your Smartt Texas Realtors. Having grown up in this area I can be a trusted resource for answers about our community. I have always been involved within my community and still am today. I have previously served on the Board of Directors for Four Rivers Association of Realtors in 2018 and 2019. I have been on the Scholarship committee since becoming a Realtor in 2010 and have previously served as the Co Chair of the Programs committee for our association. I am active in The Chamber, The Women’s Council of Realtors, where I served as the 2017 President, and the 2016 President Elect. I am also active in TREPAC. Currently I am an Ambassador for The Chamber (Schertz, Cibolo, Selma) and serve on ALC for Keller Williams (Agent Leadership Council) . I am a 2020 graduate of Texas Realtor Leadership Program. In 2011 I received the New Braunfels Board of Realtors Rookie of the Year award. Also, in December of 2015 I received the Women’s Council of Realtors Entrepreneur of the Year. In 2020 I was a graduate of the Texas Realtor Leadership Program.
I look forward to a great 2022 and to helping you with all your Real Estate needs.
Patti McDaniel, REALTOR®
I have lived in the New Braunfels/Schertz and San Antonio area for over 50 years and wouldn’t want to live anywhere else. I have been a licensed real estate agent for over 7 years and absolutely love what I am doing. I was in apartment management for 21 years prior to this, so it was not a huge transition from apartments to real estate. I really enjoy helping friends, family and clients that become friends buying and selling real estate. It is one of the biggest investments a person will make and I feel privileged to help.
Being active in the community that I live and work in is very important to me. I am a member of the New Braunfels and Seguin Chamber of Commerce and I was a Commissioner of the Landmark Historical Committee in New Braunfels. I have been a member of the Women’s Council of Realtors Hill Country Network for the past 6 years and have been on the board for 4 years. I was involved in the New Braunfels High School FFA and a member of the Comal County Junior Livestock Association.
My husband and I have been married for 33 years. We have two sons that went to school here in New Braunfels and both live here now as adults. As of August 2022, I am a first time Gigi! Life is good and I would love to help you with any of your real estate needs.
Marla McDonald, REALTOR®
I was born in Omaha, Nebraska but I got to Texas as quickly as I could! My family moved to Kingwood, Texas when I was two years old and relocated to Boerne when I was 11 years old.
After discovering my passion for golf, I was recruited by Texas Tech University to play Division I golf. Go Red Raiders! Taking my love for golf in a different direction after graduation, my husband and I ran Birdee’s Golf Center, a golf practice and teaching facility in New Braunfels. After seven years of running Birdee’s, we decided to sell and who did we contact to list for us…The Smartt Team, of course!
With the encouragement of Pam, I soon had my own real estate license and began helping my friends and family buy and sell real estate. After eight years in real estate, I recognize that each client I get to work with is entrusting me with far more than just the sale or purchase of a home.
It’s my hope that when a client of mine closes on a sale, I’ve helped each of them move into a place in which they can live life to the fullest. When I’m not helping clients buy, sell, or invest, you might catch me with my husband and 6 year old son, playing pickleball, or playing piano and singing in church!
Adel Gould, REALTOR®
I was born and raised in beautiful New Braunfels, Texas. I graduated from New Braunfels High School and continued to earn my Bachelors in Business Administration from Texas State University.
I started working with The Smartt Team in 2017 as the Director of Operations and Marketing. I am certified in Digital Marketing with The University of Texas at Austin. My husband and I purchased our first home here in 2018. I love Real Estate and transitioned to a full time producing agent on the team.
Home is important to me; it’s a place to rest, belong and grow. I am well equipped for the journey of buying or selling from start to finish and it’s a responsibility I don’t take lightly. I am always striving to bring 100% to the work that I do, and my goal is to build strong, long-term, mutually beneficial relationships with clients, co-workers and realtors.
Irene McLaren Norton, Director of Operations and Buyers Coordinator
I have lived in the Cibolo/Schertz/New Braunfels area for over 20 years. My husband and I bought our home in the heart of New Braunfels about three years ago and are still working on renovations. It’s been a labor of love. I love the idea that any house, old or new, can be transformed into your own personal vision of a dream home.
After attending Texas A&M University – College Station and pursuing my Masters in Educational Administration at Texas A&M Corpus Christi, I taught math in the public schools for eight years before homeschooling my four children for 15 years. My oldest son graduated from Texas Tech University and is currently working in Washington D.C. This fall I will have three children in college, one in grad school at Texas State University, one studying and commissioning to the U.S. Army at Texas A&M – Corpus Christi and one starting her freshman year at Stephen F. Austin University. My husband and I will officially be empty nesters.
I have been with The Smartt Team since September 2020 as Director of Operations and have recently added the duties of Buyers Coordinator to my various responsibilities. I welcome any new challenges that buyer transactions offer me and the ability to learn a new role. I have loved being part of this amazing team with its positive energy and willingness to help clients find their very own dream home. I consider myself blessed to be here to assist The Smartt Team in continuing to be a successful top selling team.
Mindi Masten, Listing Coordinator
My name is Mindi Masten and I was born and raised in Waco, Texas. My family moved to New Braunfels in 2018 when my husband’s job relocated him to work in San Antonio. Being a small town girl, San Antonio felt way too big for my liking; We fell in love with the small town feel of New Braunfels.
I am the proud wife of 18 years to my husband Don and the mother to 2 amazing boys, Harrison, 17 and Hudson, 9. I enjoy live music, the sunshine, traveling, baking cookies and everything New Braunfels has to offer, but nothing is more important than being with my family.
After 21 years working for Court Appointed Special Advocates, I decided to shift my passion to helping people with one of life’s biggest opportunities – selling or purchasing a home.
Being part of The Smartt Team has been helping me feel like New Braunfels is home. I am excited to be a part of the positive energy, being part of one of the top producing teams and helping clients make dreams come true.
Kaylynn Slayton, Director of Marketing
This is my first year working with The Smartt Team and I am super excited to be a part of the team! I am originally from Cypress, Texas, but I moved to San Marcos in 2019 to continue my education at Texas State University. I am currently pursuing my Bachelors in Digital Media Innovation, and expect to graduate in 2023.
I have prior experience in social media management, advertising, and web design. My mother is a real estate agent as well, and used to work with Keller Williams when I was growing up, so when I found the opportunity to become more involved in the world of real estate, I was thrilled. Working with The Smartt Team has been a wonderful experience already. Everyone on the team is passionate about what they do, but will always put their faith and family first. The love and support within this team is undeniable.
I am dedicated to supporting the team and their business, and aim to promote them and show off their hard work and accomplishments.